Important notice about our customer service response times:

Due to a high increase in customer enquiries, we are unfortunately experiencing a delay to answering your enquiries. This delay is currently 2 working days.

To help us more efficiently manage the situation, we have turned off our instant messaging services, including Live Chat, and will be able be look into your query via email on

All enquiries have been put into a queue and we are working very hard to to respond to every email sent in turn. Thank you for your patients and understanding during this time. 

Customer Service Opening Hours:
Monday to Friday: 8.30am - 5pm (excluding bank holidays)

Telephone number: 0330 133 1469

Address: Abdown Airfield, Tetbury, Gloucestershire, GL8 8YL

We’re here to help!

Whether you have a question about your order or need some help before you buy, we understand it’s nice to chat to real people. That’s why we have a number of ways you can contact us directly at Gardenesque. We read every message we receive and will respond as quickly as possible.

How to contact us

Contact us via email
Contact us via email
Contact form below

Please note that our telephone number is for business use only and we do not deal with customer service queries via phone. We look forward to hearing from you.

Gardenesque - Part of the General Garden Co Ltd Family