I came across Gardenesque like everyone does by noodling for plant pots on the Web.
Saw these lovely Tuscan terracotta pots and thought, these are the very things that I need but at these prices I'm not simply going to present 'add to cart' and hope all will be well. Call me an old cynic but I'm slow to trust and even slower to part with my money. I telephoned hoping to pay live after doing an acceptable amount of online research and due diligence. Laurence answered the phone. From that point on I knew I was dealing with a bona fide company. His customer care was exemplary from the point we started to talk and correspond. His knowledge of Olive trees and how they would be happy in the terracotta pots was really helpful. The rest of the team are first class too. Because of the size and weight the hand off to Palletways for delivery to me caused some initial concerns but again, I was in safe hands. The Palletways team delivered the exact high standard of customer care and on both deliveries ( for I had ordered more after receiving the first lot) they delivered intact and prompt and courteous service too.
Look, these things aren't cheap so I get they are a considered purchase but for my Tuscan vibe patio garden they were exactly what I needed.
Oh, and I still had to order and add to cart as Laurence explained that this was indeed the most secure way to pay and provided more safeguards than paying over the phone.
I can't recommend this company enough. I'm hugely impressed, even though I had to wait for the second lot of pots to be made by a chap in A Tuscan terracotta pot factory. Each one hand made and bl**y brilliant!
Malcolm Clarke
Rugby, Warwickshire
November 2026