Delivery, safely to your home

Our delivery services 

We're committed to offering you faster, more convenient delivery for busy lives and bustling homes. That's why we only use 2 reliable UK couriers. 

Smaller items such as indoor pots and benches go via DX, and larger items will be palletised and shipped through Palletways - our kerbside delivery service. You can read more about your pallet delivery by clicking here.

*Please note: Our Highlands/Islands also includes certain areas of Northern Scotland. Please enter your postcode at checkout to see charges for your area.

Some products we ship are considered fragile goods, for this reason we ask that you please inspect orders upon delivery and sign 'damaged' or refuse delivery if the product is damaged in anyway. You have 7 days to report if there is an issue with your order. 

Unless agreed in advance, someone must be available to accept the delivery. If you won’t be at home on the scheduled day, you can reschedule with at least one working day’s notice.

Rescheduling Your Delivery

The quickest way to change your delivery date is through the courier directly — their contact details can be found in your tracking information.

If you’d prefer, our team can arrange this on your behalf.

Missed Deliveries

If no one is available to receive your order on the agreed date, a redelivery charge may apply before another attempt can be made. This will be charged at the invoiced amount and may range up to £100, depending on the size of your delivery.

This does not affect your statutory rights to refuse goods that are damaged, faulty, or returned in line with our returns process. If you have any concerns, please contact us — we’ll be happy to help.