I am so pleased with the water feature. I was worried it might look ‘fake’ but it really is beautiful. The stone looks genuinely old (one of my friends asked if I’d got it at a reclamation yard).
Delivery was really good, with lots of email communication about when to expect it. Came well packaged on a pallet.
There was only the most basic set of instructions though and I really struggled but I called Gardenesque (no answer) and then emailed. I had a call back within about half an hour and it turned out that he hadn’t even seen my email, just saw a missed call and phoned back. I explained my problem and he talked me through how to set everything up. So helpful and patient.
I would definitely recommend the product and am already looking at another water feature from them.
Delivery fees were a bit steep but given the professionalism and helpfulness of the firm delivering, I was happy.
My only other piece of advice is that the hose was coiled into the body of the feature, so I needed to get my hand in either from the top or bottom of the body to pull it out. That was hard - my arms weren’t long or skinny enough, so some engineering with a cane was required! It would be a much easier job with two people helping.
